IT Help Desk

Windows 10 support ends Sept. 15

Posted by on September 8, 2025

On Monday, Sept. 15, S&T IT will end support for Windows 10 and any remaining Windows 10 devices will be blocked from the campus network. User logins for most of these computers have been blocked since Thursday, April 17.

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S&T IT Help Desk moves to summer hours

Posted by on May 21, 2025

The S&T IT Help Desk walk-in location in Curtis Laws Wilson Library will move to summer hours on Monday, May 26. The walk-in location will be open 10 a.m.-2 p.m. Monday through Friday. The phone and chat support will still be available 8 a.m.-5 p.m. Monday through Friday.

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S&T IT announces summer hours

Posted by on May 19, 2025

The S&T IT Help Desk walk-up service will shift to summer hours beginning Monday, May 26, 2025. Walk-up support will be available 10 a.m. to 2 p.m. Monday through Friday. Phone and chat support will continue to be available 8 a.m. to 5 p.m. Monday through Friday.

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Toner cartridge recycling changes

Posted by on April 28, 2025

To be as Earth-friendly as possible toner cartridges should be recycled. Instructions are in IT-Answers. The library and IT Help Desk will no longer collect used cartridges.  

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Miner ID Cards – New location with additional payment methods

Posted by on January 21, 2025

Miner ID Card management on campus has transitioned from the new student programs office to the S&T IT Help Desk.

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S&T IT Help Desk announces closure 

Posted by on December 2, 2024

The IT Help Desk will be closed Monday, Dec. 23, and Tuesday, Dec. 24.

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Walk-in IT Help Desk location closed June 14

Posted by on June 12, 2024

Due to maintenance work in the library, walk-in service at the Help Desk will not be available Friday, June 14. For assistance, use the chat option or submit tickets through the Cherwell online portal at helpdesk.mst.edu.

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Use the new IT Help Desk chat tool

Posted by on July 20, 2022

The S&T IT Help Desk has a new chat tool to improve customer service.

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Help Desk closed June 17

Posted by on June 8, 2022

The S&T IT Help Desk will be closed for walk-in service at the Curtis Laws Wilson Library Friday, June 17, for floor maintenance. The team will work remotely on June 17. For assistance that day, please email ithelp@mst.edu, click the chat button at it.mst.edu or call 573-341-4357.

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Keep your computer on for updates this weekend

Posted by on May 13, 2022

Windows updates will occur midnight Friday, May 13, to 6 a.m. Saturday, May 14. Please leave your computer powered on during the weekend and connected to the S&T network.  Save your files and close applications because your computer will reboot during the update. For questions, please contact the IT Help Desk at 573-341-4357, visit the […]

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