Use the new IT Help Desk chat tool
Posted by Kimber Crull
Pexels/photo by Lex Photography.
The S&T IT Help Desk has a new chat tool to improve customer service.
To chat with the IT Help Desk you can now click on the chat prompt at the bottom right-hand corner of the IT homepage and the Help Desk page.
In addition to a more responsive experience, you can now share screenshots of computer and technology issues in your chat conversation.
During the fall semester, enhancements to the chat tool will include the ability to share announcements with visitors to the IT website and integrate a chat bot that will assist customers outside of business hours by pointing to information on the website or helping to create an IT support ticket.
Posted by Kimber Crull
