help desk
New Help Desk ticketing system debuts today
Missouri S&T and the University of Missouri System are implementing a new IT service management tool, TeamDynamix (TDX), that will be available to campus customers on Monday, March 24. This new service will still be accessible via our campus website help.mst.edu.
Read More »New Help Desk ticketing system debuts March 24
Missouri S&T and the University of Missouri System are implementing a new IT service management tool that will be available to campus customers on Monday, March 24. This new service will replace the current Cherwell ticketing system.
Read More »AppsAnywhere and Cloudpaging Player client updates
At midnight on Saturday, July 27, S&T’s information technology team will send updates to the AppsAnywhere and Cloudpaging Player clients. AppsAnywhere and Cloudpaging Player allow you to install applications on demand without contacting IT.
Read More »Help Desk goes remote Friday
The S&T IT Help Desk staff will assist users remotely via phone or chat, Friday, July 5. The location in the library will be closed. In-person visits and phone calls will resume at 8 a.m. Monday, July 8.
Read More »Help Desk to operate remotely Thursday
Due to the planned power outage, the S&T IT Help Desk, located in the Curtis Laws Wilson Library, will be closed for walk-in service Thursday, May 16. The Help Desk can be reached through the online chat option and by phone, calls and emails.
Read More »Help Desk goes remote Monday
The S&T IT Help Desk staff will assist users remotely via phone or chat Monday, July 3. The Curtis Laws Wilson Library location will be closed.
Read More »IT Help Desk temporarily closes May 8
The IT Help Desk will be closed for a department meeting 11 a.m.-2 p.m. Monday, May 8. The team will be unavailable for calls, chats or walk-ins during that time.
Read More »IT Help Desk closes temporarily Feb. 22
The IT Help Desk will be closed for a department meeting 11 a.m.-2 p.m. Wednesday, Feb. 22. The team will be unavailable for calls, chats or walk-ins during that time.
Read More »Help Desk closed June 17
The S&T IT Help Desk will be closed for walk-in service at the Curtis Laws Wilson Library Friday, June 17, for floor maintenance. The team will work remotely on June 17. For assistance that day, please email ithelp@mst.edu, click the chat button at it.mst.edu or call 573-341-4357.
Read More »Help Desk ticketing system is experiencing issues
The information technology (IT) Help Desk at Missouri S&T is experiencing ticketing issues. UM System IT staff are looking into the issue. Thank you for your patience. For updates, visit itcomms.mst.edu.
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