help desk

Help Desk to operate remotely Thursday

Posted by on May 13, 2024

Due to the planned power outage, the S&T IT Help Desk, located in the Curtis Laws Wilson Library, will be closed for walk-in service Thursday, May 16. The Help Desk can be reached through the online chat option and by phone, calls and emails.

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Help Desk goes remote Monday

Posted by on June 29, 2023

The S&T IT Help Desk staff will assist users remotely via phone or chat Monday, July 3. The Curtis Laws Wilson Library location will be closed.

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IT Help Desk temporarily closes May 8

Posted by on May 4, 2023

The IT Help Desk will be closed for a department meeting 11 a.m.-2 p.m. Monday, May 8. The team will be unavailable for calls, chats or walk-ins during that time.

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IT Help Desk closes temporarily Feb. 22

Posted by on February 16, 2023

The IT Help Desk will be closed for a department meeting 11 a.m.-2 p.m. Wednesday, Feb. 22. The team will be unavailable for calls, chats or walk-ins during that time.

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Help Desk closed June 17

Posted by on June 8, 2022

The S&T IT Help Desk will be closed for walk-in service at the Curtis Laws Wilson Library Friday, June 17, for floor maintenance. The team will work remotely on June 17. For assistance that day, please email ithelp@mst.edu, click the chat button at it.mst.edu or call 573-341-4357.

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Help Desk ticketing system is experiencing issues

Posted by on May 13, 2022

The information technology (IT) Help Desk at Missouri S&T is experiencing ticketing issues. UM System IT staff are looking into the issue. Thank you for your patience. For updates, visit itcomms.mst.edu.

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Walk-in IT Help Desk location closed Feb. 17 

Posted by on February 16, 2022

The IT Help Desk walk-in service at Curtis Laws Wilson Library will be closed Thursday, Feb. 17. Help is still available via phone, chat or the ticketing service.    

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Help desk working remotely this week

Posted by on December 16, 2021

S&T’s IT help desk will be working remotely Monday, Dec. 20, through Thursday, Dec. 23, assisting users via phone or chat. The Curtis Laws Wilson location will be closed. Significant support issues will be escalated to an on-campus resource as needed.

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Help Desk closed March 25

Posted by on March 22, 2021

The S&T IT Help Desk will be closed for walk-up assistance in the library on Thursday, March 25, due to the planned power outage. For assistance during this time, please use the chat feature on it.mst.edu, email ithelp@mst.edu or call the Help Desk line at 573-341-4357 (HELP).

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Temporary outage of Help Desk’s chat feature

Posted by on February 17, 2021

The IT Help Desk’s live chat feature is currently not working. Crews are working to fix it. In the meantime, please call the Help Desk at 573-341-4357 for information technology support.

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