Recently in IT Category

Did you know the print management system introduced this semester has resulted in a 63 percent reduction in paper usage in campus Computer Learning Centers (CLCs)? Missouri S&T has done a great job by being more conscientious about CLC printer use. Find out more about how the CLC print management system is working by visiting it.mst.edu/clcprint/update.html.

EdTech and IT are opening up the CLC software request process for faculty who need specific software packages installed in Computer Learning Centers (CLCs) across campus. Submit your software requests to IT for processing by the close of business on Friday, Oct. 30.

Software currently available in each of the CLCs on campus can be found at it.mst.edu/clc. More information on submitting a CLC software request can be found at itpress.mst.edu/ and edtechconnect.mst.edu/.

The IT help desk and desktop support teams are running short-handed due to team member absences from various illnesses. Your patience is appreciated as service response times are taking longer than normal. Service should return to normal when all support staff have returned and have worked through the ticket backlog.

Remember: If you need immediate assistance, please call the IT help desk and/or enter a ticket so IT can handle requests as efficiently as possible. Tickets will be processed based on priority and the order in which they were entered.

If you have any questions about a ticket or need immediate assistance, please contact the IT help desk at 341-HELP (4357).

Need help updating your Documentum website? The "Student-for-Hire" service from IT Web Support can help. For an hourly fee, student workers available throughout the semester can work directly on your site or assist you one-on-one with your updates. This service was created in response to numerous requests from the campus for Documentum-trained students to assist with creating and editing Documentum websites.

For more information go to websupport.mst.edu/documentum/student4hire.html, or email websupport@mst.edu with questions.

Bring your lunch and join Cathy Allison from the IT project management team from noon-1 p.m. Friday, Aug. 28, in Room 201A of the Curtis Laws Wilson Library for a demo of the new Cisco Telepresence room. This high-definition video conferencing center is available to university faculty, students and staff for meetings with other UM System campuses.

Apple has issued software update 3.0.1 for the iPhone to patch critical security vulnerability. If you use an iPhone, you should update it at your earliest convenience.

Step-by-step directions for updating your iPhone software are available on the IT website at:
helpdesk.mst.edu/generalinfo/reference_center/iphoneupdate.html.

If you have any questions, please contact the IT Help Desk at 341-HELP (4357).

The university email system supports more than 8,000 email accounts and is an important part of the day-to-day academic and administrative work on campus. From noon to 1 p.m. this Friday, July 31, the IT team in charge of email server maintenance will discuss how the Exchange email system works. Participants will bring their own lunch to the presentation in Room 120 Butler-Carlton Hall.

Register online at itcalendar.mst.edu/training/?trumbaEmbed=view%3Devent%26eventid%3D84957638. This event is open to the first 50 registrants.

The 64-bit version of the Microsoft Vista operating system is now available for installation on university-owned and managed computers. Upgrading to Vista allows the use of many new software packages needed for campus academic and administrative work.

New computers purchased through the desktop enhancement program and computers rebuilt by IT will come loaded with Vista. While support for older computers using Windows XP will still be available, IT is working to transition all Windows-based computers on campus to the Vista operating system.

Computers must have hardware capable of running Vista prior to installation. For more information about the upgrade, including details about the hardware required to run Vista, visit helpdesk.mst.edu/facultystaff/vista.html.

To request installation of Microsoft Vista on your computer, call the IT Help Desk at 341-HELP (4357). 

Are website updates on your list of to-dos? Need help crossing it off? Hire a student from IT web support this summer to ensure your Documentum website has relevant information for our public audience and prospective students.

For an hourly fee, student workers are available throughout the summer to work directly on your site or to assist you one-on-one with the desired updates. This service was created in response to numerous requests for Documentum-trained students to assist with creating and editing Documentum websites.

For more information go to websupport.mst.edu/documentum/student4hire.html or email websupport@mst.edu with questions.

The IT desktop infrastructure team is seeking student workers to join its group. In addition to developing infrastructure and tools to manage and maintain more than 4,000 Windows, Macintosh and Linux computers, the team is also the last line of technical support available to campus. This is not a call center or direct customer support position, and successful applicants will be working directly with desktop engineers.

Starting wages are $7.50 per hour. To apply for this position, please email a brief summary of your qualifications and relevant work experience to Bryan Thompson at batee@mst.edu or visit helpdesk.mst.edu.