New Help Desk ticket system debuts today

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On October 15, 2018

Missouri S&T and the University of Missouri System are implementing a new IT service management tool today (Monday, Oct. 15). The new tool, Cherwell, will replace Remedy and will continue to provide self-service access.

If you currently have data stored in the Remedy system, please take the time now to export or copy any data that you may need to another location by Friday, Oct. 19. Google Drive and Google Docs are available options.

If you have questions, please contact the IT Help Desk by calling 341-4357 (HELP), visit the IT Help Desk on the first floor of the Curtis Laws Wilson Library, or submit a ticket online at help.mst.edu.

 

 

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On October 15, 2018. Posted in Announcements