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Following the Feb. 26 evacuation of campus due to a gas line rupture, the S&T Crisis Communications Team conducted a survey of students, faculty and staff regarding the communications process. The team also convened a meeting of several campus individuals involved in the evacuation process to discuss the incident. The survey results and process review both provided valuable insights into how to improve communications during such an incident. Some of the lessons learned are listed here.
Overall, the survey results showed that the notification and evacuation procedures worked well.
Regarding the timeliness of the emergency notifications, the majority (65 percent) of survey respondents considered the notifications to be timely. On a 5-point scale, with 5 being the highest score, 34 percent ranked timeliness a 5 and 31 percent a 4.
Regarding the informative nature of the notifications, 34 percent said the notifications were “extremely informative” (a 5 on the 5-point scale), while 37 percent gave the notifications a score of 4 on the scale and 20 percent a 3 (average).
Regarding the evacuation itself, 58 percent gave the process a score of 4 or 5 (21 percent rated the process a 5 on the 5-point scale and 37 percent a 4).